Sales & Customer Service
Meet our sales and customer service team... Click on your business region to find your area representatives!
Branch locations and links to maps are available on our Contact Us Page.
Team CSR: Customer Service
Name: Karen M
Position: Customer Service Representative
Years: 25
Karen M: Karen is known around the office as “Ms. Fix IT”. Due to her 23+ years of experience, Karen is the “go to” gal for answers to questions ranging from the right way to write an order to how to pay for expensive repairs on the company truck. This summer Karen will be taking an extended trip—and that’s no bull (at least not for her!) She’s traveling to Spain so her husband can “run with the bulls” in Pamplona. Karen is our other OHARCO grandma (soon to be promoted to the rank of ‘great grandma’)—she has 9 grandchildren, and 1 great-grandchild.
Name: Linda
Position: Customer Service Representative
Years: 12
Personal Data: Linda is a woman who wears many hats at OHARCO. In addition to her role as a customer service representative, she also handles ordering all of the sample materials. Linda is a detailed and dedicated individual both in her personal and professional life. In fact she has gone through an extraordinary transformation over the last 3 years loosing over 200 pounds. Linda is also the woman with the right word around here…she loves doing crossword puzzles in her spare time.
Name: Sonja
Position: Customer Service Representative
Years: 19
Personal Data: Sonja took a temp job at OHARCO in 1993, and made it into a permanent career. She spent 6 years in customer service, then the next 12 years in Accounts Payable, Accounts Receivable, and Purchasing. Missing contact with the customer, Sonja recently returned to Customer Service full-time. In her spare time, Sonja would rather read a book than watch a movie, and tries to keep up with her 9 year-old and 20 year-old sons and a 4 year old black lab.
Name: Sunshine
Position: Customer Service Representative
Years: 3
Personal Data: And yes, her voice matches her name! In addition to her expertise at working with customers on the phone and in-person, Sunshine oversees service to our customers with an on-line presence. In her spare time, she's rather "outdoorsy" enjoying camping, fishing, swimming and spending quality time with her family.
Name: Jamie
Position: Customer Service Manager
Years: 4
Personal Data: As the "fearless leader" of our Customer Service Team, Jamie brings a unique expertise to the table. In her former life, she worked in sales for a Kitchen and Bath Dealer. Outside of OHARCO, Jamie enjoys camping, fishing, riding motorcycles with her husband and quality family time.
Team TM: Territory Managers-Sales
Mike Fear
Position: Building Products Territory Manager for Eastern Iowa, Western Illinois
Years: 6
Personal Data: Mike may be a new Territory Manager, but have no fear (yes, pun intended)…he is well acquainted with OHARCO and our product lines. Previously Mike was the Warehouse Manager and in-house guru at the OHARCO Moline location. In his spare time, Mike is an avid stock car and auto racing fan. Also, you know Spring has officially arrived when Mike and his wife are seen on weekends taking impromptu road trips in their convertible.
Tim Delger
Position: Building Products Territory Manager for Central Iowa
Years: 15
Personal Data: Tim is a lifelong Iowan who knows the ins and outs of building products and the business. An avid college basketball and football sports fan (can you say Hawkeyes), Tim is learning the finer points of the games and getting into shape with his newly acquired personal trainer…his grandson. Chasing a 5 year old is a superb “stay fit” program.
Joe Foral
Position: Sales Manager
Years: 16 + 2
Personal Data: Joe qualifies as the Territory Manager with the most titles here at OHARCO including “old-timer”, “newbie” and “coach”. He earned the titles of “old-timer” and “newbie” due to his 15 previous years with OHARCO, short break and then his return over a year ago. Joe’s title as “coach” comes both from his personal and professional interests…around here, Joe is one of the “go-to” guys who can offer detailed information about products; and in his personal life has coached his son’s basketball and baseball teams. When he has spare time Joe watches a lot of high school and college sporting events and spends time with his family.
Mike Overfelt
Position: Operations Manager and Building Products Territory Manager for Eastern Nebraska and Western Iowa
Years: 15
Personal Data: This is no “fish tale”, Mike has a broad range of experience with OHARCO. He has been in purchasing, customer service, operations, warehouse management and Outside Sales. As one of the OHARCO owners, Mike has been instrumental in helping OHARCO expand product lines and business strategies. In his spare time, Mike tries to keep up with his two boys (ages 12 and 6). He loves to fish, hunt, go to concerts and watch sporting events. Mike is a lifelong Husker Football, Creighton Basketball and (most important to Mike) a Waylon Jennings fan.
Jim Pfeifer
Position: Building Products and Commercial Flooring Territory Manager for Central and Western Nebraska
Years: 24
Personal Data: Jim is the man in the know. He is our Territory Manager that has expertise on both the Interior Building Products and commercial flooring sides of the business. Jim is detail oriented—and it shows both in his personal and professional life. There always seems to be home improvement or landscaping project on Jim’s agenda—and these projects are completed on-time and to precise standards. When not working on projects, Jim loves to camp and spend time with his 9 grandchildren.
Dave Hoffman
Position: Building Products Territory Manager for South Dakota, Southwest Minnesota and Northwest Iowa
Years: 2
Personal Data: Dave is our newest Territory Manager, but he knows he is well acquainted with OHARCO and our product lines. Previously worked as an inside salesperson for another distributor. So yes, if you think his voice sounds familiar, you've might have talked with him before.
Lori VanCleave
Position: Specification Representative
Years: 9
Personal Data: Lori is one of those people…you know the type that has an amazing ability to combine innovative design with effective function. Comfortable with Designers, Architects, Flooring Contractors and Specifiers, Lori is a great resource for everything from the latest styles and trends, to the best maintenance products to use when cleaning your floor. Additionally, Lori is a busy mom who loves to run (she recently completed her first ½ marathon) and loves to scrapbook as a creative outlet.
Ron Wolfe
Position: Wood Finishing Specialist
Years: 3 +1
Personal Data: Another OHARCO returnee, Ron rejoined the OHARCO family in early 2012 after a stint back in the paint and coatings industry...where he has 30+ years experience. As OHARCO's Wood Finishing Specialist, he has a wealth of real world experience in coatings applications, techniques and trouble shooting. He is the son of a carpenter/builder (sounds like a song, doesn't it) and has lots of hands on experience in the many products OHARCO distributes. In his spare time he enjoys cycling, running and restoration of Classic Corvettes and being Grandpa.
